At hok178, your privacy is not an afterthought — it is a core operating principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a member of the hok178 platform. Please read it carefully alongside our Terms & Conditions.
These cards summarise our key privacy commitments. The full legal text follows below — please read it in its entirety before using the Platform.
Every page, every transaction, and every data exchange between your device and the hok178 platform is encrypted using 256-bit SSL technology — the same standard used by major international banks.
hok178 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely for the purposes described in this Policy — nothing more.
You have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 3 WIB business days.
All personal data, KYC documents, and financial records are stored on encrypted servers in access-controlled data centres. Internal access is strictly limited by role-based permissions and audit logging.
Identity documents submitted for KYC verification are encrypted at rest, processed only by authorised compliance personnel, and are never shared with third parties except where required by our licensing authority or applicable law.
hok178 uses only essential and analytics cookies. We do not deploy invasive advertising trackers or third-party behavioural profiling cookies. You can review and manage cookie preferences via your browser settings at any time.
In this Privacy Policy, the following terms carry the meanings set out below:
hok178 collects only the data that is necessary for the purposes described in this Policy. The categories of Personal Data we collect are outlined in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID (KTP) number, passport number | Account registration, KYC verification, age restriction compliance |
| Contact Data | Email address, Indonesian mobile phone number, residential address (city, province, postal code) | Account communication, withdrawal confirmations, security alerts |
| Financial Data | Bank account number and account name (BCA, BRI, BNI, Mandiri, etc.), e-wallet account (DANA, OVO, GoPay, ShopeePay, LinkAja), deposit and withdrawal history | Payment processing, fraud prevention, anti-money laundering checks |
| KYC Documents | Scanned or photographed national identity card, passport, proof of address, selfie with ID | Regulatory identity verification, age verification, fraud prevention |
| Technical Data | IP address, device type, operating system, browser type and version, session tokens, login timestamps | Security monitoring, fraud detection, platform optimisation |
| Behavioural Data | Pages visited, games played, wager amounts, session duration, feature interactions | Responsible gaming monitoring, personalised experience, product improvement |
| Support Data | Live chat transcripts, email correspondence, support ticket content | Dispute resolution, quality assurance, compliance record-keeping |
Minimum necessary principle: hok178 does not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where a member voluntarily discloses health-related context in the course of a responsible gaming self-exclusion request.
hok178 collects Personal Data through the following channels:
hok178 processes your Personal Data only where a lawful basis exists. The primary purposes for which we use your data are:
hok178 does not use your Personal Data for automated profiling or algorithmic decision-making that produces legal effects or similarly significant consequences without human review. Any account restriction arising from behavioural analysis is subject to human compliance review before enforcement.
5.1 No sale of data. hok178 does not sell, rent, or exchange your Personal Data with third-party advertisers, data brokers, or marketing companies. Your data is not a commercial product.
5.2 Permitted disclosures. We may share your Personal Data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:
5.3 Business transfers. In the event of a merger, acquisition, or sale of substantially all assets of the hok178 operator, your Personal Data may be transferred to the successor entity, subject to that entity assuming equivalent data protection obligations. You will be notified of any such transfer via your registered email address.
6.1 hok178 uses cookies and similar browser-based technologies to operate the Platform effectively. We do not use third-party advertising cookies or cross-site behavioural tracking technologies.
6.2 Types of cookies we use:
6.3 You can manage or disable non-essential cookies through your browser's settings. Note that disabling cookies may affect Platform functionality, including your ability to remain logged in or access certain game features.
6.4 hok178 does not use pixel trackers, fingerprinting scripts, or any technology designed to identify you across third-party websites without your knowledge.
7.1 hok178 retains your Personal Data for as long as your account is active and for a defined period thereafter, as required by our licensing authority's record-keeping obligations and applicable anti-money laundering regulations.
7.2 Retention periods:
7.3 At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. You may request early deletion of your data subject to the overriding legal retention obligations described above.
As a member of hok178, you hold the following rights in relation to your Personal Data. To exercise any of these rights, contact our support team at [email protected] (plain text — not a clickable link). We will acknowledge your request within 24 hours and respond substantively within 3 WIB business days.
Identity verification for data requests: To protect your privacy, we will verify your identity before processing any data rights request. You will be asked to confirm your registered name, date of birth, and account email. For erasure or portability requests, additional KYC confirmation may be required.
9.1 hok178 implements a layered security architecture to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
9.2 Despite these measures, no digital system can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, hok178 will notify affected members via their registered email address within 72 hours of becoming aware of the breach, and will take immediate steps to contain and remediate the incident.
9.3 You also play a role in keeping your account secure. Use a strong, unique password for your hok178 account, enable two-factor authentication if available, and never share your login credentials with any third party. Report any suspected unauthorised access to your account immediately via live chat or to [email protected].
10.1 The hok178 Platform integrates services provided by third-party companies to deliver its core functionality. These include game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft), payment processors, and identity verification providers. Each third-party partner is subject to a data processing agreement with hok178 that mandates compliance with equivalent data protection standards.
10.2 hok178 is not responsible for the privacy practices of third-party websites or services that are not operated by us. This Policy applies solely to data processed by hok178 in the course of operating the Platform. If you visit or interact with any external website — including through a link provided in hok178 communications — you should review that site's own privacy policy.
10.3 Third-party game providers may collect anonymised technical session data (such as game round IDs and RNG seeds) for the purpose of game verification and audit. This data does not include your name, financial details, or contact information.
11.1 The hok178 Platform is strictly for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. Registration requires confirmation that you meet this age requirement, and KYC verification is used to confirm age before any withdrawal is processed.
11.2 If hok178 becomes aware that Personal Data has been collected from a person under the age of 21, we will immediately close the associated account, delete or anonymise the collected data to the extent not precluded by legal retention obligations, and report the matter to our licensing authority.
11.3 If you are a parent or guardian and believe your child has registered on the Platform, please contact our support team immediately at [email protected]. We will investigate and act within 24 hours of receiving such a report.
12.1 hok178 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. The version number and last-updated date at the top of this document indicate the currently applicable version.
12.2 Where amendments are material — meaning they affect your rights or the way we use your Personal Data in a significant way — we will provide at least 7 days' advance notice via a prominent notice on the Platform and, where possible, by email to your registered address.
12.3 Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account before the amendment takes effect and submit a data deletion request as described in Clause 8.
13.1 For any questions, concerns, or requests relating to this Privacy Policy or the way hok178 handles your Personal Data, please contact our Data Protection team using the details below. Our support agents — including Indonesian-speaking staff — are available 24 hours a day, 7 days a week.
Email: [email protected] (plain text — not a clickable link)
Live Chat: Available within your logged-in account dashboard, 24/7 with an average response time under 60 seconds.
13.2 Complaints. If you believe hok178 has handled your Personal Data incorrectly or in violation of this Policy, please raise the matter with our support team in the first instance. We are committed to resolving privacy complaints fairly and within 5 WIB business days. If you remain dissatisfied after our internal review, you may escalate the matter to the dispute resolution body specified by hok178's licensing authority.
13.3 All data rights requests and privacy complaints should include your full registered name, account email address, and a clear description of your request or concern. This allows us to locate your records and respond accurately.
Our support team is available around the clock to address any privacy concern or data request. You can also review our Terms & Conditions, explore Responsible Gaming tools, or check the FAQ for quick answers.